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Terms and Privacy
Copyright and Trademark NoticeUnless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2017, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Credit Card Authorization FormWe accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
Credit cards numbers will not be requested throughout the site. There will be credit card authorization form required for first time customers. Once the form is complete you will send the form via fax to 323.234.3005 or scanned/photographed form and email [email protected]
Link to credit card authorization form
Links/E-mail NewsletterThis site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site. You are automatically entered in the mailing list when you first sign-up and receive approval. You will be automatically opted-in to receive the general newsletter but once you opt-out you will not receive any further e-mails. This is the only time you will be automatically opted-in for our mailing list.
Money Orders, Cashier’s Checks, Company Checks, & Personal ChecksWe accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
Multiple Product OrdersFor a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Order Acceptance PolicyYour receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. M. Rena reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
Other ConditionsThese Conditions will supersede any terms and/or conditions you include with any purchase order. We reserve the right to make changes to this site and these Conditions at any time.
Out-of-Stock ProductsWe will ship your product as it becomes available. Usually, products ship the same day if ordered by 12:00PM PST/PDT, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
PrivacyWe keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, address, phone number(s), and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
ReturnsWe will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 15 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 15 days from the date of purchase.
Shipping PolicyShipping Time -- Most orders received before 12:00PM PST/PDT will usually ship the same day, provided the product ordered is in stock. Most orders received after 2:00 PM PST/PDT will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by UPS or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
TaxesFor wholesale customers the customer is responsible to pay taxes on merchandise received. We will not charge taxes on goods for wholesale accounts.
Typographical ErrorsIn the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price